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The Consumer Loyalty Promotion

February 13th, 2010 RRS 1 comment

The consumer loyalty promotion is still a way for companies to earn repeat business from customers. Whether it’s a coffee shop giving you your 10th latte for free, or an airline miles program that gives you a free ticket after 25,000 travel miles, consumer loyalty promotions are an effective way to bring customers back time and again.

Some of you may be old enough to remember the Green Stamps consumer loyalty promotion in the 60s and 70s and earlier. These consumer loyalty promotions actually started in the 1800s as a way to reward customers who paid with cash. Later, stamps were given to everyone who made a purchase. The stamps could be redeemed for store discounts, or for merchandise. The S&H Green Stamps were very popular in the 1960s and 1970s, and anyone in their 40s and older can remember their parents’ or even their own collections of the green stamps.

Nowadays, rather than giving stamps, many stores just give discounts, but only if you’re a member of one of their consumer loyalty promotions. You show your little card — usually kept on a keychain — when you check out, and they give you a discount on your groceries. Spend enough money, and the reward is usually a discount on their gasoline, in addition to the initial savings. Most people, about 75%, carry at least one of these consumer loyalty promotions cards.

The upside of a consumer loyalty promotion is that you can amass all kinds of purchasing information about your customers with their permission. Want to know how many people have recently begun buying diapers? Or cat food? Or prefer certain brands of beer? Direct mail marketers love to know this kind of information, and will pay for your consumer loyalty promotions lists just to find out new ways to get your customers to buy their products.

But consumer loyalty promotions are not just about selling mailing lists. They’re marketing tools. They encourage people to come back again and again, to earn the rewards you’re offering after 10 cups of coffee, 25,000 miles, $100 spent at a grocery store. The rewards in consumer loyalty promotions are there for you to continually show why your customers need to keep coming back. They’re not just a trick; they show your customers again and again why you’re their provider of choice.

In fact, that’s the point about a good consumer loyalty promotion: you can keep track of your customers, reward loyalty with prizes and discounts. You can also figure out ways to convert your occasional customers to loyal customers, and your loyal customers to raving fans.

Back in the 1990s and early 2000s, travel consumer loyalty promotions were all the rage. You got airline miles for flying a certain airlines, miles for staying in allied hotels, and could even double and triple those miles if you paid for the flight and night with your miles-earning credit cards. Some days it seemed like you needed a Ph.D. in customer loyalty management just to keep track of it all, but there were news stories of people who would take unnecessary flights just to reach the 500,000 mile platinum level for the next year.

If you’re thinking about setting up a consumer loyalty promotion of your own, be sure you give your customers something they want. It’s not enough just to give a discount, or a cheap piece of merchandise no one wanted in the first place, like the proverbial toaster for opening a new account. Figure out why your customers are there in the first place, and give them that. Sandwich shops give free sandwiches, airlines give free travel tickets. Give your customers something for free when they spend a certain amount of money or buy a specific number of items.

Referrals are another great form of consumer loyalty promotions. Customers are not just coming back themselves, they’re bringing their friends. If a customer comes to your store once a week and brings a friend who now comes once a week, that customer has actually doubled their value. They’re already fans, and by bringing in their friends, they will actually become more loyal to you and your company.

consumer loyalty promotions are a great way to not only thank your customers, but to market your company at no additional costs other than the rewards you gave out for your efforts.

Gen Y Responds to Digital Brand Promotions

January 10th, 2010 jross No comments

Digital brand promotions continue to spur billions of dollars in annual sales for product suppliers. By offering promotional incentives, through mobile promotions, online promotions, music download promotions, and skins promotions, companies can tap into a vast pool of consumers that would otherwise be all but unreachable.

Generation Y is responding to digital promotions.   They are defined as the 10-30 year olds with more discretionary spending than their parents have, according to Author Kit Yarrow of Gen BuY: How Tweens, Teens and Twenty-Somethings Are Revolutionizing retail. On NPR this morning, she noted the average number of text messages sent by a teen, during a given month. The number was 2,273 text messages. They communicate in email, but chat more often, and they are active users of social media and video. Gen Y uses search engines daily. Schools introduce interaction with web 2.0 applications as early as elementary school and access to the internet is a requirement in secondary education. They are comfortable online and have chosen to use the medium over any other form of communication. If you are working in marketing, you can not afford to miss this generation which Yarrow coined Gen BuY. Online marketing has changed. This new generation expects you to communicate with them.

Promotional Currency brings a powerful combination of promotional incentives, entertainment promotions, music download promotions, ringtone promotions, skins promotions, mobile promotions, online instant win games and artist licensing – offering brand partners the first one-stop source for all online promotions, wireless and digital promotions.

Promotional Currency’s integrated approach incorporates cutting-edge promotional marketing strategies and the latest digital currencies with a complete backend management system that includes delivery, hosting, co-branding and fulfillment. The turnkey promotional marketing solution also features a proprietary promotional risk coverage service, enabling them to offer brands the budget certainty they require.

Incorporate these affordable digital brand promotions into your promotional marketing strategy today and watch your customer database soar!

Marketing Promotions Generate Revenue By Motivating Consumers To Take Action

December 16th, 2009 jross 3 comments

Digital Promotions EntertainmentMarketing promotions have become increasingly popular with brand marketers and retailers. Promotional incentives give you a unique advertising platform through which you can reach millions of consumers quickly and trigger a response. They generate valuable top of mind awareness for your brand. They excite consumers and motivate them to take action. Marketing promotions can drive traffic to your website and retail storefronts, creating a surge in sales while improving customer loyalty.

Despite the growing popularity, a lot of brand sponsors and product suppliers fail to fully appreciate the potential of launching targeted marketing promotions. They see digital promotions and promotional incentives merely as a way to increase sales. In reality, their potential extends much further and remains largely untapped.

Introduce New Products By Launching Marketing Promotions

One of the core challenges for brand marketers and retailers trying to launch a new product is to encourage consumers to try the product. Doing so requires consumers to modify their shopping behavior, which few are willing to do without an incentive. Marketing promotions can incentivize your target audience and motivate them to try the product or brand you’re promoting.

For example, think back to the last time you visited a large warehouse store, such as Costco or Sam’s Club. Strolling through the aisles, you probably saw several new items that offered generous coupons or other incentives upon purchase. In the food section, you likely saw employees giving out free samples of new foods and drinks. These are examples of marketing promotions that are designed to introduce new products to the marketplace. And they’re merely scratching the surface of the potential of promotional incentives.

Marketing Promotions Improve Brand Awareness: An Example

On Black Friday, Target launched a series of exciting marketing promotions for their customers. The marketing campaign was designed to extend their brand, build excitement in the marketplace, and generate a surge in holiday sales. It began with a $10 gift card given to every shopper who spent $100 during Black Friday. This was followed by their Giftacular Sweepstakes during which $200,000 in gift cards were awarded. Lastly, a Target Give and Get Sweepstakes offered consumers a chance to win a $10,000 grand prize.

These marketing promotions, in addition to generating excitement and triggering sales, thrust Target’s brand to the forefront of consumers’ minds. In doing so, the promotional incentives became a key component of Target’s ongoing customer loyalty programs.

Use Marketing Promotions To Attract Customer Data

Besides introducing new products, improving brand awareness, and building customer loyalty, you can use marketing promotions to attract valuable customer data. This data can be leveraged for future marketing campaigns.

For example, suppose your brand includes products in multiple categories, such as shoes, clothes, and cosmetics. Chances are, your customers will be receptive to buying related products from you within the same category. They’re also likely to remain loyal to your brand across categories. That is, those who buy your shoes may also buy your clothes and cosmetics (with the right promotional incentives). Consider the potential…

Marketing promotions can trigger an immediate response from your audience, providing you not only with customer contact information, but sales-related data. If you mine this data correctly, you can segment your customer base and design marketing campaigns that target specific customers. The tighter your targeting, the better the response.

Key Factors To Consider For A Successful Campaign

The success of your marketing promotions is measured by whether you meet your objectives. Brand managers often launch digital promotions and customer loyalty programs without having a clear idea regarding their goals.

For instance, if an increase in sales is your objective, quantify it by dollars or percentage increase. If your goal is to build a customer database for future marketing promotions, determine the database’s target size and breadth of data. If improving customer loyalty is your aim, success can be tied to an increase in sales volume by customer segment.

Also, depending on the type of marketing promotions you’re planning to launch, you should consider using promotional risk coverage. Doing so will protect your budget in the event of a larger-than-expected redemption rate. It’s also a cost-effective way to offer your customers the chance to win enormous cash prizes.

Marketing Promotions: Tapping Into A Massive Revenue Stream

Brand sponsors, marketing experts, and retailers have discovered that marketing promotions give them a unique way to reach a huge pool of consumers. In doing so, they tap into a lucrative revenue stream. But, that is merely the beginning. When you offer exciting promotional incentives to consumers, you’ll build brand awareness, increase sales, and attract valuable customer data. And if you harness those things properly, they can drive lasting sales with increasing momentum.

Music Download Promotions: A Universal Promotional Marketing Passion

December 11th, 2009 jross No comments

Music Download Promotions have become a universal passion. Their appeal ignores gender, age, and all other demographics. Few digital promotional incentives are as powerful a lever as music download promotions. You can use them to launch a new brand, build consumer awareness about a new product, or to intensify your customers’ loyalty toward your company. You can leverage them to spur sales and build a consumer database for future marketing campaigns.

Digital music is a powerful promotional incentive because there is never a shortage of desired content. New artists rise to the top of the charts on a perpetual basis. That allows you to tap into an endless supply of popular music to build your brand, acquire new customers, and drive ongoing sales.

With the number of portable media devices at an all time high and growing due to the large number of new music capable mobile phones, music promotions have a broader reach than ever before.

Music download promotions can be delivered via a secure code and url. The codes are well-suited to a number of delivery methods, such as on-pack or in-pack, handed out via cards, or delivered via email. The landing pages and download sites can be customized to reflect the full personality of a promotion sponsor.

With over 3000 music download promotions successfully executed, Promotional Currency is a promotional partner you can count on to deliver. Promotional Currency’s integrated approach incorporates the latest digital currencies with a complete backend management system that includes co-branding, delivery, hosting, and fulfillment. These turnkey mobile promotions are created with a proprietary promotional risk coverage element, enabling them to offer brands response-based tactics within a fixed budget.

Incentive customers to respond through music download promotions with promotional risk coverage.

Promotional Incentives Launch Products and Lift Sales Volume

December 3rd, 2009 jross No comments

Promotional incentives are a powerful marketing lever that brand advertisers can use to engage and excite consumers. They play a key role in launching new products, lifting sales of existing products, and cultivating customer loyalty. From the smallest “mom and pop” retail stores to the largest brands in the world, promotional incentives encourage people to experience products they might otherwise ignore.

Creative Ways To Leverage Promotional Incentives

Giving away free items is one of the most effective ways to stimulate a response from your target market. Nothing excites consumers more than the chance to receive something with a high perceived value for free. There are a variety of ways in which you can use free promotional incentives to motivate your audience to take action.

You can give your customers something for free in exchange for trying a new product or service. For example, Starbucks recently launched their Via brand of instant coffee and used promotional incentives to spearhead the effort. They organized a Via Taste Challenge to entice customers to try their instant brew. Customers in the Los Angeles area were asked to order a cup of Via. In return, they received a coupon that could be redeemed for any cup of coffee in the future.

You can also use promotional incentives to create a surge in sales volume around your brand. For example, Estée Lauder launched a promotion in October 2009 called “Your Beauty. Your Style. Your Profile.” They invited women to visit participating counters and receive a free makeover and photo. The photos were emailed to women so they could be uploaded easily to dating and social networking sites. The Estée Lauder logo was in the background of each photo, strengthening their brand.

Using Promotional Incentives To Collect Customer Information

In the Estée Lauder example, the promotional incentives were emailed to women who received makeovers. That means in order to receive their digital photo, women had to provide a working email address. This mechanism helped Estée Lauder to create a database of customers to whom they could market their products in the future. For example, they can email these customers a targeted holiday promotion focusing on the products that were used during the makeovers.

Mobile promotions such as music download promotions can offer this same advantage. When consumers visit your customized landing page to download your promotional incentives (e.g. free music downloads), you can require them to provide their contact information. In doing so, you’ll build a database of customers for future marketing campaigns.

The Advantage Of Delivering Promotional Incentives Online

When your promotional incentives are delivered online, your expenses are limited to whatever it costs to fulfill redemption. For example, suppose you’re offering free music downloads to people who spend $70 at a certain clothing store. Provide a website address and promo code on their purchase receipt that directs them to your download site. They can redeem your promotional incentives online, which helps to minimize your costs while exposing customers to your brand and products.

Or, suppose you want to deliver a “buy three and get one free” promotion to customers’ mobile devices. The cost of delivery is practically zero. The same is true for launching instant win games, skins promotions, offering free ringtones, and other digital promotional incentives. While the cost is low compared to traditional advertising channels, the impact on your audience is high.

Why Promotional Incentives Are Effective

Brand sponsors realized long ago that promotional incentives were a potent trigger for stimulating a response from their market. Each year, billions of dollars are spent to launch promotions that improve brand awareness, drive traffic and sales, and strengthen customer loyalty.

The reason promotional incentives are so effective is because people always enjoy the chance to receive free products they consider valuable. Whether the incentive is a free tank of gas, limited access to an online fee-based service, or free song downloads, consumers are happy to participate. In some cases, they’ll increase their purchase order or buy new products in order to take advantage of a promotion. In other cases, they’ll willingly exchange their contact information to receive your promotional incentives.

Your marketing campaigns are ultimately designed to sell your products. The challenge is to motivate your audience to buy them. Digital promotional incentives will excite your market, educate them about your products, and encourage their loyalty to your brand. And they’ll do so at a lower cost than using other advertising channels. Now is the time to explore how promotional incentives can drive traffic and increase sales for your company.

Promotional Currency is THE leading digital promotions firm, merging digital technology, artist licensing and promotional risk coverage to deliver turnkey, fixed-cost solutions for the promotional marketplace.  Promotional incentives such as music download promotions, ringtone promotions, mobile promotion, skins promotions and online instant win games and sweepstakes are powerful, multi-pronged promotional marketing tools build customer loyalty and drive sales.

–Cynthia Walker

Entertain your consumers with promotional incentives to differentiate your brand and boost sales through increased brand interest and customer loyalty.