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Building your online brand through social media marketing is a snap. Okay, a long series of snaps spread out over several days, but still it’s easy, and it’s free.

If you’ve been paying attention to what people are doing online, you’ve heard of Facebook, Twitter, LinkedIn, and blogging. Basically, if you found this article, you’re technically savvy enough to deal with tools like that. You know they can build your online brand.

But, what most people don’t realize is that building an online brand doesn’t just involve opening up the social media toolbox and blasting out sales messages. Nothing will harm your online brand quicker than social media spam.

Social media marketing isn’t about numbers, it’s about relationships. Do your customers feel like they have a relationship with you? Do they know you care about them as people, not as sales targets? Online brands that build these relationships with people tend to be more successful than those that just treat them like numbers.

Here are five ways you can improve your brand through proper social media marketing techniques.

1) Listen

Rather than sending out constant messages about upcoming sales and special offers, “turn the bullhorn around,” Tara Hunt says in her book, “The Whuffie Factor.” People are talking about you, whether it’s complaints, questions, feedback, or compliments. Social media tools help you listen to them, and answer back where they are, rather than where you want them to go.

It’s also important to listen before you just jump in and start talking. Whether it’s Twitter or a specialty social media group, listen to what people are saying before you start talking about your online brand. Learn what the tone of the group is, and match it. Make sure the tone is right for your online brand, and a place you would actually want to associate with people.

2) Answer questions

This is where your online brand can prove some real worth to potential customers. Take any opportunity you can to answer questions in your field, not just about your online brand. If you’re a video marketing consultant, answer anyone’s questions about how to make online videos. Whether it’s about the best video camera to buy, how to edit video clips, or even how to do video marketing (yes, seriously). By doing this, you’ll establish your online brand as being someone who is knowledgeable and helpful.

3) Be a resource

This goes hand in hand with answering questions. Rather than waiting for people to ask something you can answer, push out other helpful information and articles. Forward articles you’re reading to your network. Help them learn, and show potential customers that you’re constantly keeping up to date. By staying on top of industry trends, you’re more able to help them with their own issues.

4) Be yourself

This sounds like advice our parents gave to us in high school, but it’s still good advice, even [**system error**] years later. Nothing kills an online brand like being inauthentic. This is where your personality and your face needs to shine through. Remember, you are your brand. If you’re a funny, quirky person, then your online brand should match it (within reason, of course). If you’re a caring person, then your online brand should be caring as well.

5) Gather more people like you

This is the fun part. This is where you build your network of people who can be potential customers, or even potential referral partners. The easiest way to do it is just to check out people who are already in your network, and see who they’re following or are connected to. You can be fairly safe in assuming that the people they’re following are people who have similar interests and are in the same field.

These techniques will apply to any social media tool. Remember, social media marketing is about engaging in relationships and conversations with customers. By using these techniques, you can help build your online brand and reach your ideal customers.